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Frequently
asked questions regarding PaxSoft / HSphere control panel web
hosting solution.
What is FTP, how do I use it
with Hsphere Hosting?
What is the local absolute server path for systems on the Hsphere Servers?
What are Active Server Pages (ASP)?
What types of databases are supported with ODBC?
Where can I find more information about programming in ASP?
I need to read/write files. How do I find the correct path for my site?
Do you support remote debugging of ASP?
Do you support the VB Package and Deployment Wizard?
What are “Server Extensions”?
Is there a charge for the server extensions?
Can I use FTP as well as FrontPage to manage my site?
How do I get the FrontPage extensions installed on my site?
How do I Create a New Web in Microsoft FrontPage?
What is meant by “we Support FrontPage extensions”?
How do i setup my email client.
What are e-mail aliases?
For any other problems please open a
support
case on our online customer support web site.
What is FTP, how do I use it?
The Basics: File Transfer Protocol
FTP stands for File Transfer Protocol, which is the most common way of
transferring files from one computer to another. This is how most
uploading and downloading is done over the Internet. In this article
we're going to give you a general guide to using a graphical FTP program.
Because every FTP program is different, make sure you read
your program's
documentation to learn about its specific features.
If you don't have an FTP program, you can download one. Here are some of
the more common programs for Windows:
WS_FTP
http://www.wsftp.com/
CuteFTP
http://www.cuteftp.com/
FTP Explorer
http://www.ftpx.com/
And for Macintosh:
Fetch
http://www.fetchsoftworks.com/
All of these allow you to download a free trial copy, which will work for
a limited amount of time. You may want to do this before you download the
non-free version to make sure you feel comfortable with it.
To upload files, first open your FTP program and connect to your server.
It will ask you for some information. Here's what you'll need to give it:
Host Name/Address: your <Host> server name such as:
yourdomain.com
Once your domain is fully functional you can use: ftp.yourdomain.com
(substitute yourdomain.com with your Fully Qualified Domain Name)
If you don't know your server name, login to the Account Control Center:
http://www.yourdomain.com/cp
Once you're logged in, look for web options click there. It will say
IP Address: and will list your IP there. You'll just need to put
that in your FTP program.
User ID: your account username (this is a login name that is
usually the same as
your control panel login, with a maximum of 8 characters)
Password: your account password
Generally anything else it asks for can be left alone, but check your
program's documentation if you have any problems.
Most, if not all, graphical FTP programs work in the same way. They have
a two-pane interface. On the left side are the files on your home
computer. On the right are the files on the server.
You'll want to make sure you upload your Web files to your Web directory.
So once you're connected to the server, double-click on the yourdomain.com
folder in the right pane.
Upload files by dragging them with your mouse from the left pane to
the right pane. There will also be a button (usually an arrow) that you
can click to do the same thing.
You can update a file on the server by simply uploading the revised copy
of the file. You'll get a message asking if you want to overwrite the old
file. Select 'yes.'
This should get you started using a graphical FTP program. To learn more,
please read your specific program's documentation.
What is the local absolute server path for systems on the Hsphere Servers?
For Hsphere Windows 2003\2007 (most accounts.)
c:\hshome\username\domainname.com
Sendmail for windows is enabled by either user, localhost \
mail.domainname.com \ CDONTS depending on what a particular program\script
needs.
For Linux:
(specialized hosting accounts) /hsphere/local/home/username/domainname.com
Sendmail is located at
/usr/sbin/sendmail
What are Active Server Pages (ASP)?
Active Server Pages is a fairly new programming language designed to run
active content on the server and then display the result on the viewer's
browser. It is used extensively for such tasks as managing and querying
on-line databases and building intuitive forms. Unlike JavaScript, which
downloads the actual code into your browser and then activates, ASP pages
run strictly on the server. The user triggers a request from the web page,
the ASP processes it, and then sends back the requested info in purely HTML
format- i.e. no actual ASP coding leaves the server and it is protected from
being plagiarized. check out
http://www.aspin.com for great ASP resources.
Where can I place my ASP files?
Your ASP files can be placed anywhere in your web. The root directory is a
good location. If there is a global.asa file it must be in the root
directory.
If you will be using multiple "applications" in different subwebs then you
can use multiple global.asa files but you must contact
support@paxhost.net
and
have your subwebs set up this way or set these up in your control panel
for Windows 2003 plans.
What types of databases are supported with ODBC?
We are currently supporting MS Access. MS SQL is also supported for a more
advanced database option on some plans.
If you are interested in reading about this issue, refer to the Microsoft
Knowledgebase article here:
http://support.microsoft.com/default.aspx?scid=KB;EN-US;299973
What 3rd party ASP components have already been installed which I can use?
Component list: AspMail by Stephen Genusa lets you send Email from an ASP
page. More info at
http://www.serverobjects.com/products.htm#Aspmail ASPChart - This ASP
components creates professional looking charts on the fly, so your charts
remain dynamically linked to whatever information you provide them with.
ASP-db PRO - Using ASP-db you can publish your Microsoft
Access databases, Excel spreadsheets, SQL Server Database, or any
other "ODBC" data source across the World Wide Web.
I need to read/write files. How do I find the correct path for my site?
The correct way to do this would be using Server.MapPath. This would map the
virtual path to a physical location on the disk. Ex. If you have a file in
your root web called visitor.txt and you use Server.MapPath("/visitor.txt")
and the physical path to you root web was "F:\webs\yourweb" then it would
return: "F:\webs\yourweb\visitor.txt" If you use this method you should
never have to worry about the physical paths.
Where can I find more information about programming in ASP?
ASPHole
http://www.asphole.com is a great site for ASP resources! Another good
place to look is at
http://www.genusa.com/asp where you will find many good links and
components.
http://www.activeserverpages.com is another great resource for Active
Server Pages information. Finally,
http://www.aspin.com another great resource.
If I have multiple domains pointing to the same web, can I use ASP to find
out which domain they used to reach my site?
This information is useful when you have multiple domains pointing to your
IP and you want to redirect to the proper page according to domain name. You
can use the following command in an ASP script to find the domain name used:
Request.ServerVariables("HTTP_HOST") The following page shows a simple way
to redirect to each domain name:
<% Dim HTTPHost HTTPHost = Lcase(Request.ServerVariables("HTTP_HOST")) If
HTTPHost = "www.domain1.com" then Response.Redirect
("http://www.domain1.com/dir1") End If If HTTPHost = "www.domain2.com" then
Response.Redirect ("http://www.domain2.com/dir2") End If %>
You can place this script as your default.asp and place your web content in
sub-webs or subdirectories. If your domain name is
http://www.sample.com and someone types
http://www.sample.com in their browser, they will be redirected to
http://www.sample.com/www.sample.com/. The content for
http://www.sample.com would be in that directory. If you also had
http://www.test.com pointing to your IP and someone typed
http://www.test.com in the browser, they would be redirected to
http://www.sample.com/test You can see how this can be very
useful.
Do you support remote debugging of ASP?
We currently do not support remote debugging of ASP.
Do you support the VB Package and Deployment Wizard?
We do not support deployment with the PDW. You can still use your
components, but not deploy them with the PDW.
Answers to questions you may have about using Microsoft's FrontPage on our
Windows 2000 Servers. NOTE: For specific information on How to use the
FrontPage software, please consult the program's documentation or Microsoft
Technical Support (link to
http://support.microsoft.com/search/default.asp). Or go to the Frontpage
home page at
http://microsoft.com/frontpage/
What is meant by “we Support FrontPage extensions”?
According to Microsoft's documentation for FrontPage Web Presence Providers,
"Installing the FrontPage Server Extensions gives your customers full
support for all of the features of FrontPage. This includes remote
authoring, threaded discussion groups, full-text search, and surveys."
Paxsoft.net supports Microsoft FrontPage in several ways: We configure your site
for FrontPage by installing and maintaining the server extensions. We
provide Technical Support related to the functionality of the extensions. We
point FrontPage users to resources that will help you solve problems,
publish your FrontPage webs and learn techniques for getting the most from
your FrontPage software. Paxsoft.net DOES NOT provide direct technical support
related to the use of your FrontPage software. User issues are referred to
Microsoft's Technical Support Team (Link to
http://support.microsoft.com/search/default.asp)
What are “Server Extensions”?
FrontPage Extensions are programs which provide the server side
implementation of FrontPage. FrontPage communicates with the extensions via
HTTP using a Remote Procedure Call (RPC). When the server sees the "POST"
request addressed to the FrontPage server extensions it simply directs the
request to the appropriate program. The extensions implement authoring
(uploading/downloading documents, ToDo Lists), administration (setting
end-user, author, and administrator privileges), and dynamic content
(browse-time WebBot components). Without the FrontPage Server Extensions you
will not be able to take advantage of the WebBots that are available through
FrontPage. Also, without the extensions you cannot author and administer
your web using the tools provided as part of the FrontPage Editor/Explorer
package.
How do I get the FrontPage extensions installed on my site?
To have the FrontPage server extensions installed on your existing site
(if it's not installed or enabled already), just log in to your H-Sphere
Control Panel and enable it the Web Options category.
Is there a charge for the server extensions?
There is no charge for installing the server extensions.
Are there any limitations when publishing with FrontPage?
There are some issues which potential FrontPage users should consider:
Web size -- This seems to be most critical when a "searchable event" is
present in the web (Search, Discussion Forum and Table of Contents). The
lengthy process of updating the indices for these functions can lead to the
connection timing-out (HTTP 500 Error or 'Server has timed-out'). Disk Usage
-- You may create and publish as many child webs as your disk storage space
allows. However, for each child web you publish, FrontPage duplicates
certain information into indices and hidden files. This adds "overhead",
increasing the storage space required for your files. Microsoft's
documentation notes, "FrontPage's optional full-text search indexes can take
up to the same amount of disk space as your textual content."
Can I use FTP as well as FrontPage to manage my site?
Yes, no problem if you use FrontPage like any other html editor.
However there are several precautions which need to be taken to protect the
FrontPage extensions on your site: a) Setting passwords, limiting access, setting file permissions or deleting
directories or files in a FrontPage web should only be done through the
options in FrontPage Explorer. b) Do NOT use regular FTP (such as WS_FTP) to
upload files to the server when FrontPage extensions are installed. This may
corrupt the extensions, disabling the interactive features available with
FrontPage. NOTE: The exception to this is when loading custom scripts to the
local directory on your site.
How do I Create a New Web in Microsoft FrontPage?
From the Start menu, point to Programs, and then click Microsoft FrontPage.
The FrontPage Explorer starts. In the "Getting Started With Microsoft
FrontPage" dialog box, click to select one of the three options under the
"Create A New FrontPage Web" section. Click OK. If you selected the "From a
Wizard or Template" option, the New FrontPage Web dialog box appears. In the
Template Or Wizard list, select the template or wizard you want to use, and
then click OK. The Web Template dialog box appears. In the "Web Server or
File Location" box, type or select the web server (http://www.yourdomain.com)
or directory you want to use.
If you installed a local Web server and the FrontPage Server Extensions
successfully, the Web name already appears in this box. Select the default
and go to step 4. If you did not install a Web server locally and you are
not working with a remote Web server, type the drive and directory where you
want to store the Web, and then click OK. In the "Name of New FrontPage Web"
box, type the name you want. The web name should be one word and should not
include spaces. If the Name and Password Required dialog box appears, type
your name and password in the appropriate boxes, and then click OK. The
FrontPage Explorer builds the new web. The web address is displayed in the
title bar.
HTTP 404 Error When Using Web Publishing Wizard
When you use the Publish FrontPage Web command in FrontPage, you may receive
the following error when you post to a Web server that doesn't have
FrontPage Server Extensions installed:
The server may not have the FrontPage Server Extensions installed, or the
server may be miss configured, or you may have specified an invalid proxy
server, or the web you are accessing may have been deleted. HTTP error 404.
While the Web Publishing Wizard can create subdirectories when you post
files to an established directory on a destination server, it cannot create
the Web directory it is posting to. The Web Publishing Wizard is designed
only to post files to an existing directory. To avoid this error message,
select the "Add to an existing FrontPage Web" check box, and verify that the
directory listed in the "Destination FrontPage Web" box exists on the
destination server. For more information about the Microsoft Web Publishing
Wizard, see the following Web site:
http://www.microsoft.com/windows/software/webpost
Publishing FrontPage Webs
Establish a connection to the Internet (you MUST be online BEFORE beginning
the publishing process - FrontPage does NOT invoke a dial-up connection)
Select File | Open FrontPage Web and enter the name of your local Web Server
to open your web locally. In FP Explorer, select File -> Publish FrontPage
Web The Destination web server name should be
http://www.yourdomain.com OR the IP address for a new account. The
Destination web name field should be left BLANK if you are publishing to the
root directory The Destination web name field should be left BLANK if you
are publishing to the root directory Select the option "Add to an existing
web" (OR If you are publishing a new sub web (child web) enter that name into
the Destination Web Name field and UNCHECK the box for "Add to an existing
web"). (OR If you are publishing a new sub web (child web) enter that name
into the Destination Web Name field and UNCHECK the box for "Add to an
existing web"). To replace the temporary Home Page with your Home Page, you
must do the following: After the publishing process is complete, DO NOT
Recalculate Links. Select File | Close FrontPage Web, then File | Open
FrontPage web for Web Server or file location, enter
http://www.yourdomain.com or the IP address for a new account. Click
List webs Select the , then OK This will open the web on the remote server.
You can then rename the temporary page (based on the following information)
to insure that your new page is accessible.
Home Page File Names
The opening page file name hierarchy is as follows: default.asp, default.htm,
index.htm, index.html However, when you publish with FrontPage, if your
opening file has any of the above names, it will be renamed to have ALL of
the above. Highlight the page named Default.asp, default.htm, index.htm,
index.html and select Edit | Rename. You may then rename the file to ANY ONE
of the four options.
What are e-mail aliases?
Aliases are different names for the same mailbox. Answer:
For example: You run a one-person business, but you want your website to
make it look as if your company is much larger, with several departments.
You can use e-mail addresses like
sales@yourbusiness.com,
info@yourbusiness.com, and
tech@yourbusiness.com which will all point to one mailbox. In this way,
it makes your company look as if there are several people behind it, running
different areas, when in actuality each alias simply points to one mailbox.
Each of our hosting plans allow you to set up a specific number of aliases
for free. We can set up additional aliases for a small charge.
How do i setup my email client.
Answer:
General Information:
Incoming (POP) Mail Server: mail.yourdomainname.com
Outgoing (SMTP) Mail Server: mail.yourdomainname.com (NOTE: Some ISPs block
SMTP servers other than their own, if they do please put their SMTP server and
continue on. This will not effect your ability to send or receive email. If your
Internet provider blocks SMTP it is beyond our control, and it is an effective
method of reducing SPAM across the Internet.)
Username/Account Name:
username@yourdomain.com
Password: email account password
Click here for screenshots & a walk
through for setting up e-mail in outlook express.
Eudora
Setting up Eudora to retrieve your mail is pretty simple. As seen below,
this step by step setup will help you get your mail.
Within Eudora, Select "Tools" and then Select "Options".
Within the Tool Bar on the left side of the Box, Select "Getting Started"
Enter your POP Account Information, example
username@abc.com
(the following two steps are optional)
Enter your Real Name, example John Doe
Enter your Return Address, example
username@abc.com
After completing the first section, Select "Hosts" within the Tool Bar.
Enter the SMTP Mail Server as mail.yourdomainname.com
If you have multiple accounts within the same domain name, you may use this
feature to download the mail as that user. All that is needed is the basic
e-mail account information and to save the information within Eudora.
Netscape Communicator 4.x
Click on the "Edit" Menu and select "Preferences".
Double-click on the "Mail & Groups" category.
Click the "Identity" option under "Mail & Groups".
For "Your Name", enter your Real Name as you wish it to be displayed in
emails you send out.
For "E-Mail Address", enter your email address (username@yourdomain.com).
Click the "Mail Server" option under "Mail & Groups".
For "Mail Server User Name" enter your username.
Set "Outgoing Mail Server" to "mail.yourdomainname.com".
Set "Incoming Mail Server" to "mail.yourdomainname.com".
Set the "Mail Server Type" to the "POP3" option.
Then click "OK”.
Outlook Express
Microsoft Outlook
Using POP Access for Outlook/Outlook Express:
Goto "tools"..."accounts"..."add"...."mail"
Go through the wizard and put in this general info:
Incoming: mail.yourdomain.com
Outgoing: mail.yourdomain.com
Account Name:
username@yourdomain.com
Password: your password
Have a look at the Outlook
wizard..
Once you get through the wizard....close it out, then go
back into "tools"......"accounts"
highlight the new account you've created.......click
on "properties".....
Goto the "servers" tab. Make sure all the info is
correct,,,,click on "remember password".....
Also check the box that says "My server requires
Authentication"....."settings".......click on "same as
incoming"
Hit "Apply".
Repeat for any new accounts you have created.
NOTE: Some ISP's require you to use their outgoing (SMTP)
mailserver. Example: mail.earthlink.net
Pegasus Mail
Select Tools -> Options Select the "Network" tab 'Your e-mail address is'
box:
yourname@yourdomain.com POP3 host: mail.yourdomainname.com User name:
Name of the POP3 account Password: POP3 password SMTP Host:
mail.yourdomainname.com Select the "Advanced network configuration options"
button. Make sure that the "Delete mail from host once successfully
retrieved" box is checked, and then click "OK" Select the "General” tab
Personal name: Enter your real name.
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